a7bot's Privacy Policy

1 Introduction

a7bot is an online gaming and betting platform built for players in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting personal information.

This privacy policy ("Policy") describes how a7bot collects, processes, stores, and protects your personal information. This policy applies to our website, mobile application, and all related services.

Please read this policy in full before using the a7bot platform. If you have any questions, contact our support team.

2 What Information We Collect

We collect various types of information when you create an account and use services on a7bot. These are detailed below:

2.1 Identity Information

• Full name (provided at registration)
• Date of birth (for age verification — for users aged 21+ only)
• National ID or passport number (when identity verification is required)
• Email address
• Mobile number

2.2 Financial Information

• Payment method details: bKash, Nagad, Rocket account information and bank account numbers
• Deposit and withdrawal transaction history
• Wallet balance and bonus-related information

2.3 Technical Information

• IP address and device type
• Browser type and version
• Operating system
• Cookie and session data
• Platform access time and duration

2.4 Gaming Activity Information

• Game play history and betting records
• Win and loss statistics
• Bonus and promotion usage information
• Preferred game categories

3 Purpose of Data Use

a7bot uses collected information only for the following legitimate purposes:

3.1 Account Management

Your information is used to create, manage, and secure your account. Age verification and identity confirmation are part of this process.

3.2 Processing Financial Transactions

Financial information is essential for processing secure deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers.

3.3 Providing Customer Support

Our 24/7 live chat and email support team uses your information to answer your questions and resolve issues. a7bot provides support in both Bengali and English.

3.4 Ensuring Responsible Gaming

By analyzing gaming activity data, we identify possible signs of problem gambling and provide responsible gaming support.

3.5 Fraud Prevention & Security

Technical and identity information is used to prevent unauthorized access, fraudulent activity, and money laundering.

3.6 Platform Improvement

Anonymous analytical data is used to enhance the gaming experience, add new features, and resolve technical issues.

4 Data Sharing & Disclosure

a7bot does not sell your personal information to third parties. Only necessary information may be disclosed in the following limited circumstances:

4.1 Service Partners

Our partner organizations handling payment processing, technology infrastructure, and customer service receive only the information needed for their specific function. These organizations are required to comply with a7bot's privacy standards.

4.2 Legal Obligations

Information may be disclosed when required by court order, a lawful request from law enforcement, or applicable law. Only the requested information is provided in such cases.

4.3 Corporate Structural Changes

User information may be transferred in the event of a merger, acquisition, or asset transfer. We will notify users in advance in such circumstances.

5 Data Security Measures

a7bot uses the highest-standard technical and organizational security measures to keep your information secure:

• SSL Encryption: All data transmitted through the website and app is protected via SSL/TLS encryption.
• Data Encryption: Sensitive stored data is protected with advanced encryption technology.
• Access Controls: Only authorized personnel can access data for specific, defined purposes.
• Regular Security Reviews: The technical infrastructure undergoes regular security testing.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Fair Play Policy: Fair and transparent processes are maintained across all gaming activities.

While we make every effort, no data transmission over the internet is 100% secure. You also have a responsibility to protect your information — keep your login credentials private and make sure to log out on unfamiliar devices.

6 Cookies & Tracking Technologies

The a7bot website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — maintaining login sessions, security verification, and displaying your balance. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences (language, display settings), which improves the usability of the platform.

6.3 Analytical Cookies

Anonymous statistics are collected to understand platform usage patterns. This information is used to improve service quality.

You can control or delete most cookies from your browser settings. However, disabling essential cookies will prevent some platform features from working.

7 Data Retention Period

a7bot retains your personal information only for as long as necessary:

• Active Account Data: For as long as the account is active and for the required period after closure.
• Financial Transaction Records: For the period required by legal obligations and dispute resolution.
• Customer Support Communications: For a defined period for service improvement and reference purposes.
• Analytical Data: In anonymous form for a limited period.

Once the defined period has passed, data is securely deleted or anonymized.

8 Your Rights

As a user of a7bot, you have the following rights:

8.1 Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

8.2 Right to Rectification

You can request correction of any inaccurate or outdated information in your account.

8.3 Right to Erasure

In certain circumstances — such as after closing your account — you can request that your information be deleted. However, some data may need to be retained due to legal obligations or dispute resolution requirements.

8.4 Right to Object to Processing

You can object to your information being used for marketing or analytical purposes.

8.5 Right to Data Portability

You can request your information in a structured, commonly usable format.

9 Protection of Minors

a7bot is for users aged 21 and over only. We do not knowingly collect information from minors. Age is verified at the time of account registration.

If we become aware that a user is under 21, we will immediately close that account and delete the associated information. If you believe a minor is using our services, please notify our support team.

10 Policy Changes

a7bot may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, users will be notified by email or via a notice on the platform.
• Continued use of the platform after changes are made will be considered acceptance of the updated policy.

We recommend reviewing this policy regularly so you stay informed about the latest data protection measures.

11 Contact & Complaints

For any privacy-related questions, requests, or complaints, contact the a7bot support team. We provide support in both Bengali and English.

When a privacy complaint is submitted, we will investigate as quickly as possible and inform you of the outcome. The security of your information at a7bot is our top priority.